FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
We offer fast and free UK delivery, typically taking 1-3 business days. All orders placed before 2 PM are dispatched the same working day.
Can I track my order?
Yes! Every order is sent via a tracked service, and your tracking number will be emailed to you as soon as your order is dispatched.
Do you ship internationally?
Currently, we ship exclusively within the UK to maintain our high standards of speedy delivery. We’re hoping to expand internationally soon!
What happens if my order is delayed?
Delays are rare, but if your order hasn’t arrived within 5 days, please contact us immediately. We'll investigate promptly and ensure your product reaches you as quickly as possible.
Orders
Below are some of are common questions about orders
Can I change my order after placing it?
Our production is super speedy! Once your order is submitted, it goes straight into production. Please double-check your details carefully before confirming your order, as changes are usually not possible.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay, ensuring secure and convenient transactions.
My order arrived damaged or incorrect—what should I do?
We sincerely apologise! If your order is damaged or incorrect, please contact our customer support within 48 hours of receiving it. We’ll swiftly organise a replacement or refund.
Do you accept returns on personalised items?
As personalised items are custom-made, we cannot accept returns unless they arrive damaged or incorrect due to an error on our part. Please ensure all customisation details are accurate at checkout.
Products
Below are some common questions about our products
Are your door signs weatherproof?
Absolutely! Our door signs are crafted using high-quality, durable materials specifically designed to withstand British weather conditions, including rain, snow, and UV exposure, without rusting or fading.
How do I install my door sign?
Installation is quick and simple. Each door sign includes an easy-to-follow installation kit and step-by-step instructions, ensuring it can be securely mounted on your home within minutes.